Terms of Service

Effective Date: June 12, 2026  |  Last Updated: June 12, 2026

1. Acceptance of Terms

These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you ("User," "Customer," "you," or "your") and Piada ("Company," "we," "us," or "our"), the owner and operator of the website located at piadafood.click (the "Website") and all associated food services, online ordering platforms, and related services (collectively, the "Services").

By accessing or using the Website, placing an order, registering an account, or otherwise interacting with our Services, you expressly agree to these Terms. If you do not agree with any part of these Terms, you must immediately discontinue your use of the Website and our Services.

These Terms apply to all visitors, users, customers, and others who access or use the Services. If you are using the Services on behalf of a business entity, organization, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms, and "you" shall refer to both the individual user and the entity.

Users must be at least 18 years of age, or the age of majority in their jurisdiction, to use our Services. By accepting these Terms, you represent and warrant that you meet the applicable age requirements. If you are between the ages of 13 and 17, you may only use the Services with verifiable parental or legal guardian consent.

2. Description of Services

Piada is a food service business operating in the United States. Our Services include, but are not limited to:

• Online ordering of food and beverages through our Website;
• Catering and event food service inquiries and bookings;
• Delivery and/or pickup food order fulfillment;
• Loyalty programs, promotions, and special offers;
• Customer account management and order history tracking;
• Customer support and communication services;
• Nutritional and allergen information resources;
• Gift card purchases and redemption (where available).

We reserve the right to modify, expand, or discontinue any aspect of our Services at any time, with or without notice, at our sole discretion. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of the Services or any portion thereof.

Availability of specific menu items, promotions, and services may vary by location, time of day, season, and applicable regulatory requirements. Not all items depicted or described on the Website may be available at all times or at all service locations. We make no guarantee regarding the continuous availability of any specific menu item.

3. User Accounts and Registration

Certain features of our Services may require you to create a user account. When registering for an account, you agree to:

• Provide accurate, current, and complete information during the registration process;
• Maintain and promptly update your account information to keep it accurate and current;
• Maintain the security and confidentiality of your login credentials, including your password;
• Accept all responsibility for all activities that occur under your account;
• Notify us immediately at [email protected] of any unauthorized use of your account or any other breach of security.

We reserve the right to terminate, suspend, or restrict your account at any time and for any reason, including if we reasonably believe that you have violated any provision of these Terms. You may not create multiple accounts or use another person's account without their express permission.

4. User Obligations and Prohibited Activities

As a condition of your use of our Services, you agree to comply with all applicable local, state, and federal laws and regulations, including but not limited to those of the United States, and to use the Services only for lawful purposes and in a manner consistent with these Terms.

4.1 Acceptable Use

You agree to use our Website and Services solely for personal, non-commercial purposes, unless you have obtained our prior written consent for commercial use. You represent and warrant that all information you provide to us is truthful, accurate, and not misleading.

4.2 Prohibited Activities

You are expressly prohibited from engaging in any of the following activities:

• Using the Website for any unlawful purpose or in violation of any applicable local, state, national, or international law or regulation;
• Impersonating any person or entity, or falsely stating or otherwise misrepresenting your affiliation with any person or entity;
• Engaging in fraudulent conduct, including but not limited to placing false or fraudulent orders, submitting fraudulent payment information, or abusing promotional codes, coupons, or loyalty rewards;
• Attempting to gain unauthorized access to any portion of the Website, other accounts, computer systems, or networks connected to any of our servers;
• Interfering with or disrupting the integrity or performance of the Website or the data contained therein;
• Uploading, posting, or transmitting any content that is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, or otherwise objectionable;
• Using any robot, spider, scraper, or other automated means to access the Website for any purpose without our prior express written permission;
• Collecting or harvesting any personally identifiable information from the Website;
• Reverse engineering, decompiling, disassembling, or otherwise attempting to derive source code from any software used in connection with the Services;
• Engaging in any conduct that restricts or inhibits any other user from using or enjoying the Website;
• Attempting to circumvent any content filtering or security measures on the Website;
• Reselling, redistributing, or sublicensing our Services or any content therein without our express written consent.

We reserve the right, but not the obligation, to monitor user activity and to investigate and take appropriate legal action against anyone who, in our sole discretion, violates these provisions, including removing offending content, terminating accounts, and reporting conduct to law enforcement authorities.

5. Ordering, Payment, and Pricing Terms

5.1 Order Placement

When you place an order through our Website, you are making an offer to purchase the selected food items and/or services at the prices listed, subject to availability and these Terms. We reserve the right to accept or decline any order at our sole discretion. Order confirmation sent to your email address does not constitute formal acceptance of your offer; acceptance occurs upon our commencement of preparation or fulfillment of your order.

5.2 Pricing

All prices listed on our Website are in United States Dollars (USD) and are subject to change without notice. Prices do not include applicable taxes unless explicitly stated. You are responsible for all applicable federal, state, and local taxes, fees, and charges associated with your purchase.

5.3 Payment Methods

We accept payment via major credit and debit cards, and other payment methods as may be indicated on the Website at the time of purchase. By submitting payment information, you represent and warrant that you are authorized to use the designated payment method and that the information you provide is accurate and complete.

5.4 Refunds and Cancellations

Due to the perishable nature of food products, all sales are generally final once an order has been confirmed and preparation has commenced. If you believe an error has occurred with your order, please contact us immediately at [email protected]. Refunds or replacements are issued at our sole discretion and are subject to applicable law. Any refunds approved will be processed using the original payment method within a reasonable timeframe as required by applicable law.

5.5 Promotional Offers

Promotional codes, coupons, discounts, and special offers are subject to specific terms and conditions that will be communicated at the time of issuance. We reserve the right to modify or terminate any promotional offer at any time without prior notice. Promotional offers may not be combined unless explicitly stated.

6. Food Allergen and Nutritional Information

We make reasonable efforts to provide accurate allergen and nutritional information on our Website. However, our food products are prepared in environments where allergens such as wheat, dairy, eggs, nuts, soy, fish, and shellfish may be present. We cannot guarantee that any menu item is completely free from allergens or cross-contamination.

If you have severe food allergies or dietary restrictions, we strongly advise you to contact us directly at [email protected] before placing an order to discuss your specific needs. By ordering from us, you acknowledge and accept that cross-contamination may occur and that we are not liable for any allergic reactions or health consequences resulting from the consumption of our food products, to the extent permitted by applicable law.

7. Intellectual Property Rights

All content on the Website, including but not limited to text, graphics, logos, images, photographs, audio clips, digital downloads, data compilations, software, and the selection and arrangement thereof (collectively, "Content"), is the property of Piada or its content suppliers and is protected by United States and international copyright, trademark, trade dress, and other intellectual property laws.

The Piada name, logo, and all related names, logos, product and service names, designs, slogans, and trade dress are trademarks of Piada or its affiliates or licensors. You may not use such marks without the prior written permission of Piada. All other names, logos, product and service names, designs, and slogans on this Website are the trademarks of their respective owners.

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Website and its Content solely for personal, non-commercial purposes in connection with using our Services, subject to these Terms. This license does not include:

• Any resale or commercial use of the Website or its Content;
• Any collection and use of product listings, descriptions, or prices;
• Any derivative use of the Website or its Content;
• Any downloading or copying of account information for the benefit of another merchant;
• Any use of data mining, robots, or similar data gathering and extraction tools.

Any unauthorized use of the Website or its Content terminates the permission or license granted by Piada. You may not reproduce, duplicate, copy, sell, resell, or otherwise exploit any portion of the Website without our express written consent.

8. Third-Party Links and Services

Our Website may contain links to third-party websites, services, or resources that are not owned or controlled by Piada. Such links are provided for your convenience and informational purposes only. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services.

We do not endorse or make any representations about third-party websites or services. We expressly disclaim any liability for any damage or loss caused or alleged to be caused by or in connection with your use of or reliance on any such third-party content, goods, or services accessed through or linked via our Website.

We strongly encourage you to review the terms and privacy policies of any third-party websites or services that you visit or interact with.

9. Disclaimer of Warranties

To the fullest extent permitted by applicable law, Piada expressly disclaims all warranties of any kind, whether express, implied, or statutory, including but not limited to:

• Implied warranties of merchantability, fitness for a particular purpose, and non-infringement;
• Warranties that the Website will be uninterrupted, timely, secure, or error-free;
• Warranties that the results obtained from the use of the Website will be accurate or reliable;
• Warranties that the quality of any products, services, information, or other material purchased or obtained through the Website will meet your expectations;
• Warranties regarding the accuracy, completeness, or currency of any content or information on the Website.

No advice or information, whether oral or written, obtained by you from Piada or through or from the Website shall create any warranty not expressly stated in these Terms. Some jurisdictions do not allow the exclusion of certain warranties; in such cases, our disclaimer shall apply to the maximum extent permitted by applicable law.

10. Limitation of Liability

To the maximum extent permitted by applicable federal and state law, including the laws of the United States, Piada, its officers, directors, employees, agents, suppliers, and licensors shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including but not limited to:

• Loss of profits, revenue, data, goodwill, or other intangible losses;
• Damages resulting from your access to or use of, or inability to access or use, the Website or Services;
• Damages resulting from any conduct or content of any third party on the Website;
• Damages resulting from any unauthorized access, use, or alteration of your transmissions or content;
• Damages resulting from the consumption of our food products, except to the extent required by applicable law.

In no event shall Piada's total aggregate liability to you for all claims arising out of or in connection with these Terms or your use of the Services exceed the greater of: (i) the total amount you paid to Piada in the twelve (12) months immediately preceding the event giving rise to the claim, or (ii) One Hundred United States Dollars ($100.00 USD).

The limitations of liability set forth in this section shall apply regardless of the theory of liability (contract, tort, negligence, strict liability, or otherwise), even if Piada has been advised of the possibility of such damages. Certain jurisdictions, including some U.S. states, do not allow the limitation or exclusion of liability for incidental or consequential damages; accordingly, some of the limitations above may not apply to you. In such cases, our liability shall be limited to the maximum extent permitted by applicable law.

11. Indemnification

You agree to defend, indemnify, and hold harmless Piada and its affiliates, subsidiaries, officers, directors, employees, contractors, agents, licensors, service providers, successors, and assigns from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, and fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms or any applicable law or regulation;
• Your use of the Website or Services, including any orders placed through the Website;
• Your violation of any rights of any third party, including intellectual property rights or privacy rights;
• Any content you submit, post, or transmit through the Website;
• Your willful misconduct, negligence, or fraudulent activity;
• Any misrepresentation made by you in connection with your use of the Services.

We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will cooperate with us in asserting any available defenses. You shall not settle any claim without our prior written consent.

12. Privacy and Data Protection

Your use of our Website and Services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Our Privacy Policy describes how we collect, use, share, and protect your personal information in compliance with applicable U.S. federal and state privacy laws, including the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA) for California residents, and the Federal Trade Commission Act (FTC Act) governing consumer protection and unfair or deceptive practices.

By using our Services, you consent to the data practices described in our Privacy Policy. Please review the Privacy Policy carefully. If you do not agree with the Privacy Policy, please discontinue use of our Services.

13. Governing Law and Jurisdiction

These Terms and any dispute or claim arising out of or in connection with them, their subject matter, or their formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the United States and the applicable laws of the state in which Piada's principal place of business is located, without regard to its conflict of law provisions.

You agree that any legal action or proceeding relating to your access to, or use of, the Website or these Terms shall be instituted in a federal or state court of competent jurisdiction in the United States. You agree to submit to the personal jurisdiction of, and agree that venue is proper in, such courts, and you waive any objection to the laying of venue of any such suit, action, or proceeding in such courts.

Nothing in this section shall limit our right to take proceedings against you in any other court of competent jurisdiction, nor shall the taking of proceedings in any one or more jurisdictions preclude the taking of proceedings in any other jurisdictions, whether concurrently or not, to the extent permitted by the law of such other jurisdiction.

14. Dispute Resolution and Arbitration

14.1 Informal Resolution

Before initiating formal legal proceedings, you agree to first attempt to resolve any dispute, claim, or controversy arising out of or relating to these Terms or the breach, termination, enforcement, interpretation, or validity thereof, or the use of the Services (collectively, "Disputes"), informally by contacting us at [email protected] with a written description of the Dispute and the relief requested. We will attempt to resolve the Dispute informally within thirty (30) days of receipt of your notice.

14.2 Binding Arbitration

If the parties are unable to resolve a Dispute through informal means within thirty (30) days, either party may elect to have the Dispute finally and exclusively resolved by binding arbitration. Any arbitration shall be administered by the American Arbitration Association ("AAA") in accordance with its Consumer Arbitration Rules then in effect. The arbitration shall be conducted in English and the arbitral decision may be enforced in any court of competent jurisdiction.

The arbitrator shall apply the substantive laws of the United States and the applicable state law. The arbitrator shall have authority to award any remedy that would be available in a court of law. The arbitration award shall be final and binding on both parties.

14.3 Class Action Waiver

TO THE EXTENT PERMITTED BY APPLICABLE LAW, YOU AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. IF FOR ANY REASON A CLAIM PROCEEDS IN COURT RATHER THAN THROUGH ARBITRATION, BOTH PARTIES WAIVE ANY RIGHT TO A JURY TRIAL AND AGREE THAT SUCH PROCEEDINGS WILL BE CONDUCTED SOLELY ON AN INDIVIDUAL BASIS.

14.4 Exceptions

Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent actual or threatened infringement, misappropriation, or violation of a party's intellectual property rights, confidential information, or other proprietary rights.

15. Term and Termination

These Terms shall remain in full force and effect while you use our Website and Services. We reserve the right, in our sole discretion, to:

• Terminate or suspend your access to all or part of the Website and Services, with or without notice, for any reason, including, without limitation, a breach of these Terms;
• Delete your account and all related information and files associated with your account;
• Restrict your access to any features or Services.

Upon termination of your access to the Services for any reason, your right to use the Services will immediately cease. All provisions of these Terms that by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, limitations of liability, and dispute resolution provisions.

You may terminate your account at any time by contacting us at [email protected]. Termination of your account does not relieve you of any obligations or liabilities that arose prior to the termination date.

16. Changes to Terms

We reserve the right, at our sole discretion, to modify, update, or replace any part of these Terms at any time by posting the updated Terms on this page. We will indicate the date of the most recent revision at the top of this page. It is your responsibility to check this page periodically for changes.

We may, but are not obligated to, provide notice of material changes to these Terms via email (if you have provided us with your email address) or through a prominent notice on our Website. Your continued use of or access to the Website following the posting of any changes to these Terms constitutes acceptance of those changes. If you do not agree to the modified terms, you must immediately stop using the Website and Services.

For significant changes that materially affect your rights, we will make reasonable efforts to provide at least thirty (30) days' advance notice before the new terms take effect, to the extent practicable and required by applicable law.

17. Severability

If any provision of these Terms is held by a court of competent jurisdiction or an arbitrator to be invalid, illegal, or unenforceable under applicable law, such provision shall be modified to the minimum extent necessary to make it valid, legal, and enforceable, or if such modification is not possible, the provision shall be severed from these Terms. The remaining provisions of these Terms shall continue in full force and effect, and the invalidity, illegality, or unenforceability of any one provision shall not affect any other provision hereof.

The parties agree that such a court or arbitrator should endeavor to give effect to the parties' intentions as reflected in the original provision to the greatest extent possible.

18. Waiver

No failure or delay by Piada in exercising any right, power, or remedy under these Terms shall operate as a waiver of such right, power, or remedy. No single or partial exercise of any right, power, or remedy shall preclude any other or further exercise thereof or the exercise of any other right, power, or remedy. Any waiver of any provision of these Terms shall only be effective if made in writing and signed by an authorized representative of Piada.

19. Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices or additional terms and conditions published by us on the Website, constitute the entire agreement between you and Piada with respect to your use of the Website and Services, and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, with respect to such subject matter.

In the event of a conflict between these Terms and any other agreement you may have with Piada, these Terms shall govern unless such other agreement expressly states otherwise in writing.

20. Force Majeure

Piada shall not be liable for any delay or failure to perform resulting from causes outside our reasonable control, including but not limited to acts of God, natural disasters, pandemic, epidemic, fire, flood, storm, war, terrorism, civil unrest, governmental action, labor disputes, shortage of materials or supplies, utility failures, internet service provider failures, or third-party platform outages. In the event of a force majeure event, we will make reasonable efforts to notify you and to resume performance as soon as reasonably practicable.

21. Accessibility

Piada is committed to ensuring that our Website and Services are accessible to individuals with disabilities, in compliance with applicable law, including the Americans with Disabilities Act (ADA) and Section 508 of the Rehabilitation Act. If you experience any difficulty accessing any portion of our Website or Services, please contact us at [email protected] and we will make reasonable efforts to assist you and improve accessibility.

22. Consumer Protection Compliance

We operate in compliance with applicable U.S. consumer protection laws and regulations, including the Federal Trade Commission Act (FTC Act), which prohibits unfair or deceptive acts or practices in commerce. We are committed to transparent, honest, and fair business practices. If you believe that we have engaged in any unfair or deceptive practices, please contact us directly so that we may address your concerns promptly.

California residents may have additional rights under the California Consumer Privacy Act (CCPA), the California Privacy Rights Act (CPRA), California's Unfair Competition Law (UCL), and other state-specific consumer protection statutes. Please refer to our Privacy Policy for more information about your California-specific rights.

23. Electronic Communications

By using our Website or Services, you consent to receive electronic communications from us, including via email or notices posted on the Website. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. You may withdraw your consent to receive marketing communications at any time by following the unsubscribe instructions in our emails or by contacting us at [email protected].

24. Assignment

You may not assign or transfer these Terms or your rights and obligations hereunder, in whole or in part, without our prior written consent. Any attempted assignment without our consent shall be null and void. We may assign or transfer these Terms or our rights and obligations hereunder, in whole or in part, at any time without notice to you, including in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of our assets.

25. Contact Information

If you have any questions, concerns, or comments regarding these Terms of Service, or if you need to contact us for any reason related to your use of our Services, please reach out to us using the following contact information:

We aim to respond to all inquiries within five (5) business days. For urgent matters regarding food safety or health concerns, please contact your local health authority or emergency services as appropriate.

These Terms of Service were last updated on June 12, 2026. © 2026 Piada. All rights reserved.